Return & Refund Policy
1. Return Window We accept returns on eligible items within 30 days of the delivery date.
2. Item Eligibility & Condition To be eligible for a return:
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Items must be unused, unwashed, and in the same condition as received.
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Items must remain in their original packaging with all tags attached.
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Proof of purchase (order number or receipt) is required.
3. Non-Returnable Items Certain items are non-refundable and final sale:
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Clearance or sale section items.
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Custom orders, personalized goods, or items cut to length (such as custom fabric yards or ribbon).
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Gift cards.
4. Return Shipping
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Customers are responsible for paying their own return shipping costs unless the return is due to our error (e.g., damaged or incorrect item received).
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Original shipping fees are non-refundable.
5. How to Initiate a Return To start a return, please contact customer support with your order number and the item(s) you wish to return. Once approved, you will receive instructions on where to send your package. Unsolicited returns will not be accepted.
6. Refunds & Processing Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be credited to your original payment method within 5–7 business days.